By purchasing from DAPINKRUBBISH, this means that you had acknowledged the following terms.
We want all our customers to have a pleasant experience here and most importantly, loving your items.
Hence, we offer a 7 day return period for our Singaporean customers & a 30 day return period for our International customers.
All goods sold are non refundable.
All goods sold are not exchangeable except for the following reason:
What are the return conditions?
• Items must be received back in original condition.
• Returns must be received within the 10 day & 30 day return period respectively.
• We do not take responsibility for the postage cost, unless there was a shipment mistake.
• SALE items are non-returnable. (Rest assure we will give it a check.)
(Note: Once the stated period exceeded, we can’t offer you a refund or exchange.)
So how do I return the products?
HOW TO RETURN:
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Please notify us through email before sending us the package back to email@example.com.
Mail it back to 355, Woodlands Avenue 1, #06-703, SINGAPORE 730355.
(Note: Do opt for a traceable shipment/Singpost Normal Postage with COP back to us in case of any lost mail which we will not be held account for. Shipping cost will be bear by the buyer unless we process your order items wrongly.)
I ordered the wrong size, can I exchange? Do I have to pay postage again?
EXCHANGES (if applicable):
• We only replace items if they are defective or damaged but in its original state of packaging. However, we always make sure that our item/s passes our quality checks, before sending it out.
• If you ordered the wrong size/color, shipment cost will be fully charged on you.
• If you decide that you no longer want that item, color difference, material etc, shipment cost will be fully charged on you too.
• We will not attend to deliberate ruining of our garment/unsatisfied after using our product such as: lost threads, button/s dropped off/wrong washing and colour fades etc. due to your negligence. In any case a garment was deliberately ruined and returned, we will ban the user from any further purchases with us.
• If there is a need to exchange for a exact same item due to defects etc. send us an email at firstname.lastname@example.org and wait for a confirmation email. After receiving a confirmation mail, you can proceed to send your item/s back to our address, 355 Woodlands Avenue 1, #06-703, SINGAPORE 730355.
• We can only dispatch the parcel after we receive the item/s back. Please note to send by a traceable shipping option to prevent lost mail. In any case the mail is not trackable, the refund would be voided unless a tracking detail and receipt/s are provided.
• Please note if the product is defected, we will only exchange for you the exact design with the same size.
**• Please kindly note the value refunded would be the total amount stated in the stamp/s respectively only. Any additional costs will not be reimbursed, such as scotch tapes, pens, envelopes, bubble wraps etc.
What's the return address to ship the item back to?
To return your product, you should mail your product to: 355 Woodlands Avenue 1, #06-703, S730355 Singapore SG 730355
Who is responsible for the return postage fee?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless stated.
On certain cases, shipping costs will be reimbursed as store credits STRICTLY. We do not refund in cash terms.
When would my parcel be sent out?
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• All parcels will be dispatched on Wednesday & Saturday of the week, cut off order timing at 9pm Tuesday, 9pm Friday. Payment after the stated time and date would be processed to the next stated dispatch day. All timing is according to Singapore timing.
• All our items will be ship out with tracking number for assurance.
• Contact us if you can’t locate your parcel, we will do the job for you.